Frequently Asked Questions

New to the world of nicotine pouches? Read through the content below and if you have any questions, please give us a shout.


Do you have a physical store?

No, Pouch World is an online store and does not have a physical store. However, you are welcome to collect your online order from our warehouse in Kempton Park to save on shipping charges: Parcel iT 58B Maple Rd, Pomona, Kempton Park, 1619, South Africa. Please place your order online before coming to collect.

Why use nicotine pouches?

Using nicotine pouches is a less harmful and more convenient way for adults to consume nicotine, than smoking cigarettes or vaping. Without the tobacco, smoke and smell associated with many nicotine products, they also do not affect surrounding people.

They are significantly less harmful to your health than cigarettes. They are also a good alternative to smoking and other tobacco products, and can be used to help you quit smoking comfortably and effectively.

Unlike vaping products, nicotine pouches are hassle free and require no batteries and no accessory device. They can be used anywhere and anytime – indoors, at work, on a night out or even on an airplane.

Using nicotine pouches does not make your teeth yellow, smell unpleasant, or leave a bad aftertaste like smoking does. Due to the small size of the pouches, their use is inconspicuous.

How do I use nicotine pouches?

  1. Open the can and take out a single pouch, tuck it between your upper lip and rest it on your gum. The nicotine is then absorbed through the gum.
  2. Feel a tingling sensation? That’s how you know the nicotine is being released. The tingling will fade over time as the flavour and satisfaction grows.
  3. Do not chew suck or swallow the nicotine pouch.
  4. Normal pouches last for about 30 minutes, while dry pouches can last up to an hour.
  5. Once done, place your used pouch in the top compartment of the can if it has one, otherwise discard the pouch.
  6. To minimise the risk of swallowing the product, it is not recommended to eat or drink while using a nicotine pouch.
  7. If you accidentally swallow a pouch, consult a medical professional immediately.

Are nicotine pouches safe?

The main component of nicotine pouches is nicotine. While avoiding addictive chemicals is a good idea, it isn’t always the next-best step for people trying to quit smoking.

There’s a big misconception that nicotine is a carcinogenic, or cancer-causing, chemical. While nicotine is considered an addictive chemical, a mild stimulant and a mild anxiolytic, it isn’t one of the many cancer-causing parts of a combustible cigar or cigarette.

In the name of harm reduction, nicotine pouches replace most of the harmful elements of a cigarette, leaving only the addictive part behind. The goal in using these products is the same as using patches, lozenges, or any of the many other commercial quit-smoking gadgets.

Are nicotine pouches and Snus the same thing?

No, there are two main types of oral smokeless products. Snus contain tobacco in which nicotine is naturally present, while nicotine pouches contain nicotine, but not tobacco.

What strength is right for me?

It is important to get the strength of the pouch right, as intaking too much nicotine can make you feel unwell. Likewise, using too low a strength might not satisfy your nicotine cravings, and you may end up reaching for a cigarette. 

When choosing between the different strengths of nicotine pouches, you should consider whether you are used to nicotine or not and how often you use nicotine products. The more you use nicotine products, the more likely you have a stronger nicotine tolerance. If you are not sure where to start, try something less strong as a starting point, and work your way up to a stronger pouch.

As a rough guide, a 4-6mg pouch would be best for light smokers, and those new to nicotine pouches. 8-12mg per pouch would be best for moderate smokers, who smoke at least 10-15 cigarettes a day, while 14mg per pouch and higher would be best for heavy smokers, who smoke a pack or more each day. If you eat cigarettes for breakfast or want the strongest kick available, give the 20mg and above pouches a go!

Ultimately, we cannot choose a nicotine strength for you. It’s a very personal choice that you have to make, and you must consider your unique nicotine tolerance and former nicotine use when making this decision.

It is also completely fine to change strengths throughout the day, or depending on the occasion. Some nicotine pouch users report using a stronger pouch in the morning, perhaps with a coffee for an extra kick start to the day. Furthermore, a slightly higher strength pouch may be useful in situations that may tempt you to revert to smoking or vaping, for example in a bar, club, or after a stressful situation, and a lower strength pouch for relaxing or whilst working.

How many pouches a day?

Most users of nicotine pouches report that they consume around 6-12 pouches a day. Naturally, there are some who exceed this average and there are those who consume far less.

The amount of nicotine you can handle varies from person to person, and how long you've been using nicotine pouches for.

The best approach is to and evaluate how the nicotine pouches affect you. If you experience nausea or have trouble sleeping, it could be a sign that you’re consuming too much nicotine. In that case, it’s advisable to reduce the number of pouches or switch to a lower strength to avoid discomfort. Ultimately, it’s essential to listen to your body and adjust your consumption accordingly to achieve the best results.

What are dry nicotine pouches?

Most nicotine pouch fans tend to turn to pre-moistened models. However, nicotine pouches in dry format are not to be left out.

Standard nicotine pouches release nicotine instantly but this peak does not last. The nicotine and flavours diffuse less and less over time, and generally the pouch is done at 30 minutes.

Dry nicotine pouches will release the flavours and nicotine after a few minutes, but will ensure a much longer duration of use. One dry bag of nicotine can be kept in mouth for about an hour.

This allows you to consume less pouches during the day. They also allow additional comfort thanks to their smaller format compared to the standard ones. They provide a consistent hit during use while having better control over the consumption of nicotine ingested.

Dry nicotine pouches should be used after having previously moistened your mouth by drinking a little water. The flavours and nicotine are released in a slower manner, however the duration of use is significantly improved.

What are caffeine pouches?

Caffeine pouches are an innovative way to get your caffeine fix without sipping on a cup of coffee or energy drink. These little powerhouses are changing the way we energize!

Caffeine pouches, also known as coffee pouches or energy pouches, are small, portable pouches that contain caffeine and other ingredients designed to provide a quick and convenient energy boost.

They are similar in concept to nicotine pouches but do not contain nicotine. Caffeine pouches offer an alternative way to consume caffeine without the need for traditional coffee or energy drinks. They come in various flavours and caffeine strengths, providing a customisable and on-the-go solution for individuals looking to stay alert and focused.

Do pouches expire?

Pouches typically have a shelf life, but they don't necessarily expire in the same way as food or medication. This date is more about maintaining the quality of the product rather than its safety, as nicotine itself is a stable compound. 

Online Payments

What payment methods are available?

  1. We offer safe, secure online payments through Paystack.
  2. Paystack offers credit/debit cards, Snap Scan and Instant EFT.

How do I know if my payment was successful?

When your payment is successful, you will receive an order confirmation email stating that we are busy processing your order.

Is it safe to make payments on Pouch World?

All of our payments are managed by Paygate. They are completely secure and PCI-DSS Level 1 Service Provider Compliant. Your card information will never be saved on our system, nor can it be seen or intercepted by any unauthorised 3rd parties.


Do you ship outside South Africa?

Unfortunately we only deliver within South Africa.

How much does shipping cost?

We offer swift and discreet shipping that is free for orders of R800 and above.

Pouch World charges a fixed rate per order that is under R800.

All orders are dispatched locally from the Parcel iT warehouse in Kempton Park: 58A Maple Rd, Pomona, Kempton Park, 1619, South Africa.

  • Free for local pick up from the Parcel iT warehouse in Kempton Park. Please note that orders need to placed online and paid for, before collection.
  • R75.00 for deliveries in Gauteng.
  • R95.00 for deliveries outside of Gauteng.

Can I collect my order?

Once you've placed your order online, you're welcome to collect it from our fulfilment centre in Kempton Park, Johannesburg. Please note that you need to place and pay for your order online before collection.

Collection is from Monday to Thursday between 8h00-16h00, and on Friday from 8h00-16h00 at the Parcel iT warehouse in Kempton Park: 

58A Maple Road
Pomona, Kempton Park
South Africa

Once you place your order please let us know an estimated day/time of when you'll pick it up.

When will I receive my order?

We strive to ship your order within 24 hours (excluding weekends and public holidays).

  • Orders placed over the weekend will only get dispatched on the Monday.
  • We strive to deliver within 2 to 3 business days to major areas, allowing for slightly longer delivery times to outlying areas.
  • We do not ship to P.O. Boxes.
  • All orders are shipped via national couriers and will require a signature upon delivery.
  • A tracking number will allow you to trace your parcel.
  • Please allow at least 48 hours after placing your order before calling us to check on your order tracking, as the tracking information may not be available from our shippers before that time.
  • We cannot be held responsible if that delivery address is incorrect.
  • Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.